Frequently Asked Questions
- Why doesn’t arc pick up at storage units and commercial businesses?
We service residences only.
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Why can't the drivers enter a residence to help the donor remove furniture?
The safety of our staff and liability for your home and items are our first priorities.
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If I want to donate at a store or donation station, where do I find the nearest location?
If the apartment building has an elevator, why won't the driver go upstairs and remove furniture donations from outside an apartment door?
The safety of our staff and liability for your home and items are our first priorities.
Can I donate other items along with furniture?
Yes, up to 10 bags, boxes, or a combination may be donated along with furniture and large items. They must be listed on the “items to pick up” and marked “A-R-C.” For a list of items we do not accept, click here.
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Will the driver contact me before the scheduled pick up?
No. Drivers do not use phones while on route.
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What happens if it is raining or snowing (bad weather)?
You may cover your donation with a tarp. Drivers will leave the tarp after donations are picked up.
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What time will you pick up items? Is there a window?
Pickups occur between 8:00 a.m. and 5:00 p.m. on the scheduled day.
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Can I leave my items by the dumpster?
All items for pick up must be placed on front driveway, front yard, or curb.
To reschedule your donation, please call 303-238-5263, Monday through Friday 8:00 a.m. - 2:00 p.m., excluding holidays.
If weather or road conditions make it unsafe for our drivers, you will receive a phone call indicating a new date for pick up.
You may cancel the rescheduled pickup during that call, or later, by calling Customer Service at 303-238-5263 Monday through Friday 8:00 until 2:00 excluding holidays.